Please keep all products stored in a cool, dry area, away from direct sunlight if not going to be used immediately. We do not use preservatives for the flavors and fragrances and warm conditions may alter them. Please note that we are not responsible for lip balms damaged by heat during shipping. We offer varied shipping options to prevent your order from being damaged by heat in transit - just email us at email@example.com for more information.
We gladly accept cancellations. If you would like to cancel an order that has not yet shipped, please contact us to request a cancellation prior to the order shipping. Once an order has shipped, we can no longer accept a cancellation.
Returns and Exchanges
Due to health and safety reasons, we do not accept returns or exchanges of opened product. Unopened product can be returned to us within 30 days of purchase for a refund, minus a 20% restocking fee. If you have any other issues, please contact us at firstname.lastname@example.org.
Our primary ingredients are disclosed on all of our products. Flavor and essential oils do contain real food and plant additives that may include natural vanilla, tree nuts, dairy or soy. Fragrance oils comply with the IFRA guidelines for safe use. If you have an allergic reaction to any of our products, discontinue use and consult a physician right away. If you would like us to review a product due to an allergic reaction, you may return within 30 days of purchase to:
PO Box 52255
Idaho Falls, ID 83405
These items, once received, will be reviewed per FDA guidelines and a 50% refund will apply. Please include your order number with any return.
If your order includes an incorrect item or is missing an item, simply let us know at email@example.com. We will work with you to fix things as quickly as possible!